Placing An Order
We accept a range of credit and debit cards including Visa, Mastercard and American Express as well as Paypal payments. Payments are securely processed via Stripe or Paypal payment gateways. Please see our Privacy & Security and/or Terms & Conditions pages for further details. If you have any problems with the order process, please get in touch by phone Monday to Friday, 9.30am to 5.30pm on 01753 384 295 or alternatively email us at firstname.lastname@example.org and we will assist.
If you wish to take advantage of an offer or promotional code we have sent you, any reduction is applied to the price of the product/s alone and not to the delivery cost. Please see our under ‘Promotional Codes/Offfers/Competitions’ on our Terms & Conditions page for further information.
Stock Availability/Lead Times
Most items are available immediately while others are made to order and will therefore be subject to longer lead times to despatch. For all items we sell, please check the ‘Delivery Options’ tab on the main product page for lead time to despatch and any additional delivery information specific to that product.
If an item you have your eye on disappears don’t panic! Unless discontinued or a unique find, it may simply have gone out of stock. We temporarily remove out of stock items from the website until they become available again. Pop us an email at email@example.com if you wish to be notified of the date an item is likely to be back in stock.
Confirmation of Order/Payment
Once you have placed your order, you will receive an order confirmation email from us, detailing your purchase. This email is only a confirmation that we have received your order/payment. We reserve the right to contact you by phone and/or email at the earliest opportunity should there be any problem with your order (e.g. goods being unexpectedly delayed or unavailable), stating the new lead time and/or revised delivery date as well as giving you the option of a partial or full refund should you prefer.
Orders placed on weekends or public holidays will be processed during the next business day. Orders placed after 1pm (UK time) on business days will begin processing on the following business day. Our suppliers endeavour to despatch in stock items within one working day of your order being placed, however during busier periods this may take a little longer.
You will receive a further email from us to inform you when your item has shipped. Depending on the despatch method, you may receive tracking/delivery updates from the supplier’s third party courier service with regards to delivery (see below for more information). All items will require a signature on delivery.
If you wish to edit or cancel an order in any way, please notify us immediately either by telephone or email. If the product has already shipped, you will need to instruct a return in the normal way to obtain your refund (see below) but you will be liable for outbound and return shipping costs.
Product Specific Information
In addition to the general delivery windows stated below, please refer to the ‘Delivery Options’ tab on the relevant product page for delivery information specific to your product.
Regional Delivery Charges
Where possible we try to absorb a proportion of the delivery costs to all of the regions we serve, within our product pricing structures. To keep things simple, we offer flat rate delivery charges for each of the regions we serve, on a per order basis. If you order multiple items within a single order, only one delivery charge will be applied to the total, according to your delivery region. We currently deliver most products to the countries and regions listed below within the following timescales.
delivery to MAINLAND UK – NO ADDITIONAL CHARGE [3-5 business days] with some exceptions*
DELIVERY TO UK OFFSHORE IS £10 PER ORDER [3-7 BUSINESS DAYS] – SEE LIST OF REGIONS BELOW
Delivery to MAINLAND Europe is £20 per order [3-7 business days] – see country list below
Delivery to MAINLAND US & Canada is £50 per order [5-10 business days] WITH SOME EXCEPTIONS*
PLEASE NOTE: AN ADDITIONAL ‘HEAVY ITEM SURCHARGE’ MAY APPLY ON CERTAIN PRODUCTS – THIS WILL BE STATED AT CHECKOUT
*Exceptions to ‘UK delivery without any additional charge’, include UK offshore (see separate delivery charge stated above), expedited delivery (if this is an option for your chosen item/s) and delivery of non-standard products (i.e. products that are considered to be extremely fragile, high value, large, heavy, or something that has exceptional delivery requirements). Non-standard products may require a specialist courier service. If your product falls within this category, this will be stated on the relevant product page under the ‘Delivery Options’ tab and you may need to call us directly to request a shipping quote. Longer lead times may also apply. At present, we are unable to deliver certain floor and table lamps to mainland US/Canada. If this is the case, it will be noted under the ‘Delivery Options’ tab on the relevant product page.
Mainland UK delivery includes England, Scotland, Wales & Northern Ireland. UK offshore regions include Jersey, Guernsey and the Isle of Man. European countries we currently serve are: Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland. Whilst customs duties or import/sales taxes are not applied on items sold to residents of EU member states, duties and additional taxes (i.e. import VAT) may be payable on receipt of packages delivered to countries outside this economic area (N.B. some of the European countries we serve are not EU member states). In such cases, customers are responsible for the payment of any such duties and taxes which may become payable on entry to the relevant country, prior to delivery of goods to their end destination.
Although we do not routinely offer goods for sale to addresses outside of: the United Kingdom; the European countries listed above; mainland United States; and, Canada, it is very much our ambition to do so. Stay tuned for flat rate delivery into more countries/regions in the near future! For serious shoppers based outside of these areas, please contact us at firstname.lastname@example.org for individual, tailored shipping quotes. We will endeavour to source the best possible shipping solutions and rates to meet your needs.
Method of Despatch
Most products are dispatched direct from our suppliers. Orders are delivered by Royal Mail or by parcel courier. Some larger items may require specialist carriers (this will be detailed under the ‘Delivery Options’ tab on the relevant product page). Shipping times can therefore vary within the above time frames, and orders containing more than one product may arrive in multiple packages, at different times.
Depending on the despatch method, you may receive further delivery updates from our supplier’s third party courier service either by text, telephone or email with regards to delivery. All items will require a signature on delivery. If you miss a delivery, the relevant courier company will either attempt re-delivery on a consecutive day, contact you directly to arrange re-delivery or leave a note asking you to call to arrange re-delivery. If re-delivery is unsuccessful and the item is returned back to us/our supplier, we may need to charge you, in order for to instruct a new delivery. Should you have any difficulties or issues with regards to the delivery of your items, don’t hesitate to contact us either by phone Monday to Friday, 9.30am to 5.30pm on 01753 384 295 or alternatively by email at email@example.com and we will do our best to assist and resolve the situation.
Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). Should an item become substantially delayed or unavailable for whatever reason after purchase, we will notify you by email at the earliest opportunity, stating the likely lead time and/or revised delivery date as well as giving you the option of a partial or full refund should you prefer.
Receipt of Goods
Each of our suppliers takes great care when wrapping and packing your items to ensure safe transport. We nevertheless strongly encourage you to inspect items immediately on receipt and retain the packaging until you decide are happy with the product. In the unlikely and unfortunate event that there are discrepancies, that damage has occurred in transit or you discover any defects on receipt of an item or items, please notify us immediately and no later than 3 days after your delivery date either by telephone on 01753 384 295 Monday to Friday 9.30am to 5.30pm or by email at firstname.lastname@example.org, providing a brief description of the issue. Please state DAMAGED/FAULTY in the subject field if emailing. We also request photographic evidence to verify any breakages/defects. See our Damaged/Faulty items section below for more details.
Returns & Refunds
We want you to absolutely love our products as much as we do – but no problem whatsoever if an item just isn’t right!
Unwanted Items: Mainland UK Customers
Please notify us by email within 14 days of receipt of your order, stating RETURN in the email subject field and telling us which items you wish to return along with your order number.
We will then send you an email with a returns form to print out, complete and enclose with your returns package and a pre-paid returns postage label for the Collect+ or DPD network of shops or for your local Post Office branch, depending on the most cost effective option for the item/size of package being returned and the drop point’s proximity to your address. If you are returning multiple items you may receive more than one returns label. Please ensure the correct label is attached to each package – contact us if you are at all unsure or have any other queries. Please note you are liable for the returns shipping cost and this will be deducted from your refund, once accepted by us (see below).
We make no profit from the pre-paid return shipping labels generated for UK returns and will charge you the sum charged to us by the relevant courier service, up to a maximum of £10 (or whichever is the lesser). The relevant amount will be deducted from your refund.
You then have a further 14 days to return the item to us in it’s original packaging (this ensures we will have generated the correct returns label) and in a fully re-saleable condition. Please note we cannot accept responsibility for items that are lost or damaged in transit (see below). At your convenience print out the returns label, affix it to the outside of the package and take your package to the nearest relevant drop off point within seven days of receipt of the returns label. Click Collect+ here , DPD here or the Post Office branch finder to locate your nearest, drop off point for the courier service stated on your label.
Please contact us directly if you are a mainland UK based customer and wish to return a non-standard product (e.g. an extremely fragile, high value, large, or heavy items or one that has exceptional delivery requirements and is listed as such under the ‘Delivery Options’ tab of the relevant product page on this website) as this may require a tailored returns shipping solution i.e. collection via a specialist courier service. Collection time slots will be booked for the first available date and within three weeks. Unfortunately, we are currently able to offer a returns collection service for non-standard products only and from UK addresses only. Returns of this nature will be charged at a flat rate of £30. This amount will be deducted from your refund.
You will be notified by email once your return has been received and inspected. If your refund is agreed and processed, the original cost of your returned item/s, minus the return shipping label cost, will be refunded via your original payment method.
Unwanted Items : Customers Outside Mainland UK
Please notify us within 14 days of receipt of your order, stating RETURN in the email subject field and telling us which items you wish to return along with your order number. We will then send you an email with a returns form to print out, complete and enclose with your returns package. You then have a further 14 days to arrange, pay for and despatch your unwanted items back to us at the address below. Please note that you’ll have to bear the direct cost of returning the product/s (including non-standard products). We recommend you use an insured, recorded, tracked and signed-for delivery service with proof of postage (keep the receipt!), as we cannot accept responsibility for items that are lost or damaged in transit. Please send back to:
Telescope Style c/o AS Interiors, Town Lane, Wooburn, Buckinghamshire, HP10 0PJ, United Kingdom.
For returns coming from outside of EU countries, any customs duties or import/sales taxes incurred on the outbound delivery are non-refundable through us. In addition, any customs duties or import/sales taxes incurred by the return shipping are also the responsibility of the customer and, if paid by us, will be deducted from your refund.
You will be notified by email once your return has been received and inspected. If your refund is agreed and processed, the original cost of your returned item/s, will be refunded via your original payment method.
All unwanted items must be returned fully re-saleable in their original, unused condition and in their original packaging. Unopened rolls of wallpaper can be returned, however rolls that have been opened are not eligible for return or refund. Customers are liable for any diminished value resulting from the handling of a product in any way other than what is necessary to establish the look and functioning of the product while in your care (this includes the transit of goods back to us by whatever means). Returns that arrive damaged, soiled, without their original labels and packaging or are received after the 28 day cooling off period, will not be accepted and you may still be liable for the pre-paid returns label shipping costs (UK customers) or any customs duties or import taxes we may have paid (non-UK customers).
Each of our suppliers takes great care when wrapping and packing your items to ensure safe transport. We nevertheless strongly encourage you to inspect items immediately on receipt and retain the packaging until you decide are happy with the product. In the unlikely and unfortunate event that there are discrepancies, that damage has occurred in transit or you discover any defects on receipt of an item, please notify us immediately and no later than 3 days after your delivery date either by telephone on 01753 384 295 Monday to Friday 9.30am to 5.30pm or by email at email@example.com, providing a brief description of the issue. Please state DAMAGED/FAULTY in the subject field if emailing. We also request photographic evidence to verify any breakages/defects.
Please wait until after you have spoken with us to return, destroy or dispose of damaged or faulty goods, to ensure this does not negate any potential refund entitlement.
Upon receipt of your email, we will advise on next steps as regards return, refund and/or replacement, depending on the product type, the circumstances and your preference. Product refunds for goods that we have agreed are damaged/defective will include both outbound shipping cost incurred by you on the original sale (for all countries we serve) and, if relevant/borne by you, the returns shipping cost. Customs duties and import/sales taxes incurred on the original outbound shipping to non-EU customers are non-refundable through us however. In addition, customers are also responsible for any further customs duties or import/sales taxes payable should they choose to return the damaged/defective items. If paid by us, the customer will be liable and these costs will be deducted from the refund.
Please allow 5-10 working days for all refunds to be processed after email confirmation of receipt and acceptance by us. Often refunds take a little longer to appear on your bank statement. We cannot be held liable for any interest charges incurred by you from your card’s issuing bank or exchange rate fluctuations and consequent loss of currency while you await your refund. Please take this into account before placing any order.
Unfortunately, we do not provide an exchange service. If you would like to exchange one item for another, you must first return the original item following the relevant procedure set out above and then place a new order. You will be refunded for the original item in accordance with our usual returns policy (as detailed above).
If you have any further questions regarding our refunds and returns process, please get in touch with us by email at firstname.lastname@example.org or call 01753 384 295 Monday to Friday 9.30am to 5.30pm to speak to a member of our customer service team.